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Worthwhile information

Arrival and departure

Your room will be ready no later than 2 p.m. on the day of your arrival. Coming late? If you plan to arrive after 6 p.m., please give us a quick call at 0043 5243 5166 and let us know. Check-out on your day of departure by 11 a.m.

Your Gramai bonus - Enjoy early arrival and late departure!

Arrival: It is also possible to arrive before 2 p.m. We are happy to welcome you already for breakfast (extra charge of € 24.90 per person including 1 glass of Prosecco). On request, we will be pleased to provide you with a wellness bag with a cozy bathrobe, sauna towels and bathing shoes, so that you can already use all the facilities of the Natur Spa (from 09.00 a.m.).

Departure: Let your holiday end relaxed. Take advantage of all the amenities of the Nature Spa and enjoy your last holiday day to the fullest. We only ask for room check-out (until 11.00 a.m.). Just keep your wellness bag with the cozy bathrobe, sauna towels and bathing shoes and return it at the reception before your departure. (For 1 and 2 nights at an additional cost of € 20.00 per person)

Cancellation

Cancellations will only be accepted in writing.

Our cancellation policy is in line with Austrian Hotel Regulations. We recommend that you take out travel cancellation insurance.

Cancellation:
  • no cancellation fees up to 3 months before the day of arrival
  • up to 1 month before the day of arrival 40 % of the total package price
  • up to 1 week before the day of arrival 70 % of the total package price
  • In the last week before the day of arrival 90 % of the total package price
  • non-arrival or early departure 100% of the total package price

These cancellation conditions are independent of whether the cancelled rooms are rented out again wholly or even partially.

Deposit payment

We will confirm your reservation once we receive your deposit of € 200.00 (fee-free money transfer). In case of reverse transfer of the deposit paid, we reserve the right to charge a processing fee of 50% of the deposit!

Dogs

You are welcome love to take your "four-legged friend" with you on holiday on request. For dogs, we charge € 15.00 per day with its own basket, without food.

We ask for your understanding that dogs are not allowed in some room categories, nor in the Alpine garden and the nature spa. Dogs may only be brought along by prior Arrangement.

(Cleaning fee € 100,00 if required)

E-Bike Rent

For this we charge a small fee of € 25.00 per bike per day

Fees

Tourist tax: The local tourist tax of € 3.00 per person per night is not included in the list price and will be shown separately. Children under 15 years are exempt from the tourist tax.

Toll road fee: The toll road charge for the Alpenpark Karwendel in the amount of € 5.00 per car is of course only payable once for our guests!

Mobile phone reception

When a disadvantage turns into an advantage.

No mobile phone reception. With one exception. Our philosophy: We take "switching off" literally, and it is for this reason that there is no mobile phone reception.

But of course that doesn't mean that we wish to patronize our guests. Therefore, we have the so called "Händybaum" ('Mobile phone tree'). Here - but only here - you can get full reception for those calls that really cannot be avoided.

Nature Spa information

  • Treatment appointments: Have you already reserved spa appointments? So you can really get the rest and relaxation you want, you can make an appointment in advance by phone or e-mail.
  • Treatments: In order to find peace and quiet before the treatment, we ask you to come a few minutes earlier so that you have the opportunity to get in the right mood for the treatment. Please understand that we can not extend the treatment in case of a delay on your part.
  • Cancellation: Appointments must be canceled at least 24 hours before the respective application. Please understand that if you fail to comply with our cancellation policy, we will charge 80% of the full amount.
  • Health: If you suffer from illness, pregnancy or have other complaints, please let us know by appointment.
  • Spa Vouchers: Please understand that spa vouchers may only be redeemable for treatments until 3pm.
  • Children in Nature Spa: The Nature Spa is a place of rest and relaxation. For this reason, we ask for your understanding that the area around the Ruhe- & Saunaplatzl (such as our saunas, the herbal distillery and the mountain tunnel), as well as some resting places are reserved for adults and children over 15 years.

 The remaining areas (including the whirlpool, mountain lake, resting place "reverie" and the tea & drinking room) can also be used by children and teenagers.

Offers

  • Offers: Our packages are not combinable.
  • Calculation basis: This refers to the regular price of the respective room category with breakfast
  • Advantage weeks: Please note that we calculate a special price for the wishes during our special weeks.
  • Flat-rate sweets: If you have booked one of our package deals, we would kindly ask you to inform us about the included sweetening allowance (if you can choose it) in advance, so that we can, for example, divide up applications for your desired date.
  • Applications: Please understand that we can only divide applications into package offers until 3 p.m.
  • Services: We would like to point out that services included but not consumed in the offer can not be reimbursed.

Opening hours

Summer from 24.04. until 01.11.2020 and in winter from 20.12.2019 to 22.03.2020.

Please note that we do not have room rental during the winter months.

Payment in CASH

Payment in CASH only!

Please note that due to the exposed location between the mountains at the bottom of the valley, we do not have a 100% secured data connection so we can not accept credit or debit cards to settle the room bill.

Payment must be made on the spot on Departure!

If, however you still wish to pay the amount in advance, you can do so by stating the reservation number on the following account Sparkasse Schwaz – IBAN AT332051000700705593 and BIC SPSCAT22. Please give us a short notice and send us the proof of payment.

Room information

  • Single room: supplement of € 25.00 per night (room category "Morgensonne" and "Talblick", other categories on request).
  • Late check-out: If you wish to use the room during the daytime (until 5 p.m.) on the day of departure, we charge € 35.00 per person. Please understand that we can only offer you the room upon availability.
  • Minimum stay: Please have made sure that we protect ourselves the right to receive a minimum stay for only casual rooms.
  • Extra bed: The 3rd, 4th and 5th person in the room receives 20% discount (from 2 full-paying persons in the room, from 15 years, basis of calculation is the regular price of the respective room category with breakfast).
  • Room numbers and floors: We can not commit you to your booking. Of course, we endeavor to reserve your desired room.

Smoking - Non smoking

We would like to point out that our hotel is a non-smoking hotel. You are welcome to enjoy your cigarette or cigar on our terrace or on your room balcony.

Surcharge

In the following periods there is a surcharge of € 15.00 per adult per day:

01.05.-03.05.2020
21.05.-24.05.2020
29.05.-01.06.2020
11.06.-14.06.2020
13.08.-16.08.2020
02.10.-04.10.2020
30.10.-01.11.2020

Travel cancellation insurance

Carefree holiday! We would be happy to conclude a travel cancellation insurance for you directly, if desired!

Our low-cost cancellation insurance covers all cancellation costs in the event of accident, illness or death of the insured person and their children, siblings, parents or grandparents before the start of the holiday or during the stay (we require an appropriate certificate for this).

The cost is € 3.00 per person per day. The insurance must be concluded directly with the room reservation and also paid for in the transferred deposit.

Please let us know briefly by e-mail whether you would like to make use of this special “Gramai cancellation Service".

Wi-Fi

Free internet access is available only on the ground floor of the Alpengenusshof, as well as in the "Tee & Plauderstube" in the Nature Spa.

Healthy sleep without rays - all our rooms & suites are free from Wi-Fi and mobile phone rays!

My little piece oftime-out